By Tony V. Zampella, designer of learning programs
Listening is the most necessary capacity for developing leadership and the most significant commitment for being with other human beings. Indeed, close relationships are a function of listening.
And yet we often reduce listening to a skill that can be trained and transacted. Given its importance, I will devote a four-part series to the topic. Part one will introduce listening through four levels or mindsets. Part two will expand and distinguish Level 2 Listening, which is pervasive in organizational life. Part 3 will develop deep listening as DOWNLOAD PDF