Feedback Matters in Shaping Your Future

Last week I noticed something odd that had not occurred to me before. Inside of a 48-hour period, I received several emails requesting feedback from the following places:

  • PayPal; (with a follow up)
  • Audible (Books); 
  • Barnes & Noble;
  • Bank of America (twice);
  • Chase Bank; 
  • Starbucks. 

I had just engaged each of these companies either on a call, online or an in-person service. Each company connected for survey/feedback (promising it would take 3-5 minutes).

I found Bank of America curious. During my initial call to them I was transferred to a second representative; therefore, I DOWNLOAD PDF