feedback

Last week I noticed something odd that had not occurred to me before. Inside of a 48-hour period, I received several emails requesting feedback from the following places:

• PayPal; (with a follow up)
• Audible (Books); 
• Barnes & Noble;
• Bank of America (twice);
• Chase Bank; 
• Starbucks. 

I had just engaged each of these companies either on a call, online or an in-person service. Each company connected for survey/feedback (promising it would take 3-5 minutes).

I found Bank of America curious. During my initial call to them I was transferred to a second representative; therefore, I DOWNLOAD PDF